Shipping & Returns

Free Shipping

All orders that reach the $35 subtotal threshold, are eligible for free shipping. No coupon is required.

When will my order ship?

We strive to ship orders within 24 hours on business days, Mon - Fri. Orders are not shipped on weekends and holidays.

What are your shipping costs?

We use flat-rate shipping. Single items ship for $4.95 plus $1.50 for each additional item.

Do you ship internationally?

At this time, we don't ship internationally. We only ship to the 50 united states.

Do you accept returns?

Yes, we do. However, we have to place restrictions on perishable items. Read more about our returns and refunds policy below.


Refunds & Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as soaps, body washes, skin care products and all items in the Health & Beauty cannot be returned if opened.

Additional non-returnable items:

  • gift cards
  • some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any approved item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at btnubian@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via our contact us page. Please give as much detail as possible to shorten the process.

Shipping returns

To return your product, you should mail your product to: 808 Alabama St Ext, Broxton, GA 31519.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

To help speed up the return process, please get a tracking number. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at btnubian@gmail.com with your questions about refunds and returns. Please provide an order number.